Software Project Lifecycle

Click on each stage to view the details

Stage 1: Discovery

Activities

	Gather information on the high-level goals, objectives, and needs of the organization as related to the topic areas agreed upon prior to commencing Discovery.

	Identify current solutions, pain points & potential areas where the software system can improve the performance of the organization or processes involved.
	Compile an overview of what functionality the system should provide.

Who's Involved
	Miles Technologies: Senior Technology Advisor and Business Analyst
	Customer:Principal and Key employees

Deliverables (What you get as a result of this stage)
	Outline of the Goals, Objectives, and Needs of the proposed project
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Stage 2: Analysis

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Activities

	Identify the primary processes which will be handled or touched on by the system & basic overview of each process.

	Identify complexities within the business processes that will need to be handled in the system.
	Determine actual solution(s) based on needs & analysis of potential solutions vs. requirements.
	Gather a more detailed description of how system will handle the processes described in the overview.
	Identify data migration, customization and integration requirements.
	Assess current infrastructure & general needs & plan for deploying solution

Who's Involved
	Miles Technologies: Business Analyst and System Architect
	Customer: Principal and Key employees

Deliverables (What you get as a result of this stage)
	Detailed Business Requirements
	Solution Overview
	Fixed Price For Stage 3 and a tighter range for overall project cost
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Stage 3: Solution Architecture

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Activities

	Mockup all data entry screens, reports, web pages, and other visual content of proposed system

	Design detailed process flows
	Develop detailed plan for software design, data migration, customization and integration.
	Identify necessary packaged software, components, hardware, etc which will be required to implement solution.

Who's Involved
	Miles Technologies: Project Manager, Systems Architect, and User Interface Designers
	Customer: Principal, Key employees and Subject matter experts

Deliverables (What you get as a result of this stage)
	Development Plan which included detailed system design with mockups
	Implementation Plan
	Fixed Prices for Stages 4 through 8
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Stage 4: Solution Development

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Stage 5: Beta Training

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Activities

	Development of Training Program / Materials

	Onsite and/or remote training session(s) to train employees that will be part of Beta

Who's Involved
	Miles Technologies: Project Manager and Software Consultant who will conduct training
	Customer: All Beta Users (these users will conduct future training when live system is implemented)

Deliverables (What you get as a result of this stage)
	Beta users that understand how to utilize the system
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Stage 6: Beta

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Stage 7: Implementation: "Go Live"

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Activities

	Installation of necessary hardware

	Installation / implementation of software solution
	Onsite consultation during initial implementation
	Run through typical daily business processes within live solution

Who's Involved
	Miles Technologies: Project Manager and Software Consultant
	Customer: All Users

Deliverables (What you get as a result of this stage)
	Implemented Solution with version 1.0 of software
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Stage 8: Ongoing Support

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Activities

	Monthly Budget Plan For Ongoing remote and/or onsite support

	Extended warranty options
	Future enhancements or versions of the software will follow the cycle starting with Stage 1: Discovery

Who's Involved
	Miles Technologies: Systems Support Specialists
	Customer:Tier1 Helpdesk, All users

Deliverables (What you get as a result of this stage)
	Efficiently running system through ongoing support and extended warranty options
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To find out how Miles Technologies can help your business, Contact Us today!

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Testimonials

I am new to Humedco, but I have been very impressed with your IT support representatives. I have worked with many IT support representatives at my past jobs and your customer support far exceeds the other companies I have been involved with.

Anne Schields
Humedco

Although I am sure you have many other projects and clients to handle, I always felt as if I were your only concern. I would have to say that my customer experience was nothing short of outstanding. I cannot thank you enough.

Robert Gumnit, MD
Burlington Anesthesia

Miles Technologies is my shield against disaster and I want to thank you and everyone with whom I work, or have worked with, over the years for the outstanding services provided to me and this business.

Robert Bennett
Newman & Company, Inc.

I found the team at Miles Technologies to be very professional, organized and enjoyable to work with for the design of my website. They gave me every confidence that the end product was going to be exactly what I was hoping for, and it was. Thanks for everything!

Lee Babbitt
Slate Medical & Dental Construction Services

We depend on Miles a lot. They definitely want to make sure that you succeed, so they take the extra step. They give you the personal attention that you need, but the skills and talent that you need as well.

David Calabrese
Small Business Resources

Our experience with Miles is that they understand where we're going, and they're going to help us get there.

Glen Slater
Clinical Financial Services

By solving our IT problems, or actually keeping us from having IT problems, enabling us to concentrate on our business, Miles has been essential to us.

Larry Handman
HTH, Inc.

You ask them to do something, and they get right on it. Miles Technologies is a company that is extremely educated, extremely knowledgeable. They can design something specific for your business to be an efficient and effective part of how your business runs and grows.

Brian Kosa
Cherry Hill Health & Racquet Club

A lot of times a system goes down in the middle of the night and I don’t even know it. They’ve already brought it back up before I get in, in the morning.

Kim Pisani
Humedco