Miles Technologies' Service Promise

Miles Technologies' Customer Service Promise

At Miles Technologies, we pride ourselves on being ultra responsive. That’s why our slogan is:
"You Request. We Respond. It Gets Done!"

Each and every staff member at Miles Technologies lives by this Service Promise on a daily basis:

I promise...

To get back to customers and fellow staff members the very same day they contact me, preferably via phone.

To set the customers' and fellow staff members' expectations as to when the request will be addressed.

That if I cannot meet the expectations that I set with them, that I will contact them immediately, preferably via phone, and set new expectations that I believe I can meet.

To contact customers and fellow staff members, preferably via phone, to inform them that I am working on their request and to provide timely updates.

To contact customers and fellow staff members, preferably via phone, when I am finished working on their request to explain to them what has been done and to inform them if any follow up work is required, and to schedule that work if necessary.

Testimonials

I am new to Humedco, but I have been very impressed with your IT support representatives. I have worked with many IT support representatives at my past jobs and your customer support far exceeds the other companies I have been involved with.

Anne Schields
Humedco

Although I am sure you have many other projects and clients to handle, I always felt as if I were your only concern. I would have to say that my customer experience was nothing short of outstanding. I cannot thank you enough.

Robert Gumnit, MD
Burlington Anesthesia

Miles Technologies is my shield against disaster and I want to thank you and everyone with whom I work, or have worked with, over the years for the outstanding services provided to me and this business.

Robert Bennett
Newman & Company, Inc.

I found the team at Miles Technologies to be very professional, organized and enjoyable to work with for the design of my website. They gave me every confidence that the end product was going to be exactly what I was hoping for, and it was. Thanks for everything!

Lee Babbitt
Slate Medical & Dental Construction Services

We depend on Miles a lot. They definitely want to make sure that you succeed, so they take the extra step. They give you the personal attention that you need, but the skills and talent that you need as well.

David Calabrese
Small Business Resources

Our experience with Miles is that they understand where we're going, and they're going to help us get there.

Glen Slater
Clinical Financial Services

By solving our IT problems, or actually keeping us from having IT problems, enabling us to concentrate on our business, Miles has been essential to us.

Larry Handman
HTH, Inc.

You ask them to do something, and they get right on it. Miles Technologies is a company that is extremely educated, extremely knowledgeable. They can design something specific for your business to be an efficient and effective part of how your business runs and grows.

Brian Kosa
Cherry Hill Health & Racquet Club

A lot of times a system goes down in the middle of the night and I don’t even know it. They’ve already brought it back up before I get in, in the morning.

Kim Pisani
Humedco