Who We Are - About Miles Technologies
Since 1997, Miles Technologies has been providing Information Technology (IT), business software and web/marketing consulting services to organizations of all sizes and from all industries. Today, Miles Technologies provides these cutting-edge technology services to more than 1,800 customers nationwide.
To provide highly customized, groundbreaking technology solutions that further our customers' business goals and objectives. To be elemental in the "Idea Cycle" – from Vision, to Design, to Development, to Implementation. To be responsive. To "Get It Done." To experience continued growth and profitability while providing rewarding and forward thinking careers.
Our motto: You Request. We Respond. It Gets Done!
At Miles Technologies, it's all about our customers. Known for extreme responsiveness, Miles Technologies has been described as a "valuable resource of innovative solutions" delivered by a "professional, creative, and very accommodating" team.
We strive to help you your ideas and visions into tangible solutions that will help you grow your business and run it more efficiently. Miles Technologies is fiercely dedicated to providing customers with professional, high-level service for a true return on investment.
Why Work With Miles Technologies?
- 100% of the Miles Technologies' representatives you will speak to are located in the United States.
- Your projects will succeed: Miles Technologies' implementation success rate for projects is = 99.2% (766 Implemented divided by 772 Initiated).
*The industry average for 2010 was 76% (according to the Standish Group's 2011 CHAOS report).
- We run on your calendar: MT completes customer projects by pre-defined critical target dates over 95% of the time.
- You Request. We Respond. It Gets Done! Average time for a Live Person to answer the phone for a support request is 50.15 seconds.
- We are qualified: Miles Technologies holds more than 75 recognized industry certifications.
- By design, Miles Technologies maintains a strategic inventory reserve that allows us to fulfill 95% of the emergency equipment needs of its customers directly from on hand inventory.
- Vendor Neutrality: Our recommendations are made based on customer need alone.
- Onsite hosting facility with YTD uptime at 99.99%. Last updated 8/20/2013.
- Miles Technologies runs on the same solutions and services it provides to its customers, from Software to IT Infrastructure to Website Design to Online Marketing.
- We plan for the unplanned: In order to ensure available resources for unplanned and emergency situations for our customers, Miles designs its capacity to exceed workload by 20%.
- Comprehensive and Complementary product and service offering to allow for a single vendor responsibility. The buck really does stop here.
- No more vacation problems: Miles Technologies' team approach to providing services allows for uninterrupted support regardless of any specific individual's availability.
- Same ownership and management since company was founded in 1997.
Additionally, we offer GUARANTEED PRICING: When you request services from Miles Technologies, we provide you with a fixed price for those services. If it takes longer than we expected, that's on us!
Who We Are
To find out how Miles Technologies can help your business, Contact Us today!