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Who We Are
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Who We Are - Miles Technologies

Since 1997, Miles Technologies has been providing Information Technology (IT), business software and web/marketing consulting services to organizations of all sizes and from all industries. Today, Miles Technologies provides these cutting-edge technology services to more than 1,800 customers worldwide.

Our Mission

To provide highly customized, groundbreaking technology solutions that further our customers' business goals and objectives. To be elemental in the "Idea Cycle" – from Vision, to Design, to Development, to Implementation. To be responsive. To "Get It Done." To experience continued growth and profitability while providing rewarding and forward thinking careers.

Our motto:
You Request. We Respond. It Gets Done!®

At Miles Technologies, it's all about our customers. Known for extreme responsiveness, Miles Technologies has been described as a "valuable resource of innovative solutions" delivered by a "professional, creative, and very accommodating" team.

We strive to help you turn your ideas and visions into tangible solutions that will help you grow your business and run it more efficiently. Miles Technologies is fiercely dedicated to providing customers with professional, high-level service for a true return on investment.

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Idea Cycle

Why Work With Miles Technologies?
  • No offshoring: 100% of the Miles Technologies representatives you will speak to are located in the United States.
  • Your projects will succeed: Miles Technologies' implementation success rate for projects is = 99.2% (766 Implemented divided by 772 Initiated). *The industry average for 2012 was 82% (according to the Standish Group's 2013 CHAOS report).
  • We run on your calendar: MT completes customer projects by pre-defined critical target dates over 95% of the time.
  • Get to the right person fast: Average time for a live person to answer the phone for a support request is 50.15 seconds. You Request. We Respond. It Gets Done!®
  • We are qualified: Miles Technologies holds more than 100 recognized industry certifications.
  • We have your stuff: By design, we maintain a strategic inventory reserve that allows us to fulfill 95% of the emergency equipment needs of our customers directly from on hand inventory.
  • Vendor neutrality: Our recommendations are made based on customer need alone.
  • Downtime is almost nil: Our onsite hosting facility has an uptime of 99.99%.
  • We practice what we preach: Miles Technologies runs on the same solutions and services it provides to its customers, from Software to IT Infrastructure to Website Design to Online Marketing.
  • We plan for the unplanned: In order to ensure available resources for unplanned and emergency situations for our customers, Miles Technologies designs its capacity to exceed workload by 20%.
  • The buck stops here: We can help with and be responsible for ALL of your business technology needs, so there's no more reason to juggle multiple vendors.
  • No more vacation problems: Miles Technologies' team approach to providing services allows for uninterrupted support regardless of any specific individual's availability.
  • Consistency: Same ownership and management since company was founded in 1997.