SUPPORT & ADVANCE CUSTOM SOFTWARE
We handle your software needs so you can focus on impactful growth
If your current team isn’t meeting your expectations or is no longer available, we can quickly learn the nuances of your system and take it to a higher level. Support daily operations and add new features to ensure your software team drives your business vision forward.
OPTIMIZE EXISTING SOLUTIONS
Ensure your software runs the way you do
Expand support and introduce new functionality to your software. We can work alongside your team or take full responsibility for the support and advancement of your systems.
Support
Secure your systems, improve performance, and achieve greater efficiency with our ongoing support and proactive services.
Advance
Align your software with changing needs by adding new features & functionality and leveraging innovative technologies.
Rebuild
Modernize, rebuild, or replace your system to increase usability for your team and improve alignment with your current business objectives.
Augment
Supplement the capabilities of your in-house team by working with our development, security & performance experts.
CASE STUDY
Improving service delivery with security and performance updates
This client sought help after discovering security vulnerabilities and performance issues within their software application. Because the solution was an indispensable aspect of their workflows, it was critical to resolve the problems.
We provided analysis, consulting, and solution implementation so the client could optimize their application and maintain their growth trajectory.
ACHIEVING GROWTH POTENTIAL
Enhance client experiences and accelerate internal processes
Prioritize advancements that maximize the capabilities and value of existing systems.
Back Office System Support & Advancements
Expedite key business workflows through process improvement and system customizations.
System Integrations
Automate connections among your systems and ensure the right people can access the right information at the right time.
Web Portals
Streamline online communications between your internal staff, customers, partners, and vendors.
SaaS Product Enhancements
Keep your product performing optimally and scaling over time to meet the changing needs of your user base.
Mobile Apps
Incorporate new mobile capabilities and improve the user experience of your mobile apps to enhance value and scalability.
Business Intelligence & Data Warehousing
Create or improve dashboards and reports for easy visualization, understanding, & decision-making.
THE MILES IT SUPPORT & EVOLVE PLAN
Achieve redundancy and scalability with full oversight
We manage the technology so you can focus on your business. Receive 24/7 support from experts who thoroughly understand your system, needs, and industry, with backup staff available for complete coverage.
Strategic Consulting
Software Helpdesk
Performance Analysis & Monitoring
Production System Support & Maintenance
Compliance & Audit Assistance
Database Maintenance & Optimization
Reliable, Scalable Cloud Hosting
Technology Partner Management
Wish List Management
LEADING EDGE OF TECHNOLOGY
Fast-running systems that prioritize security & performance
With specialties in the following technologies, we work with any existing custom software system created by another party.
Ensure your business takes advantage of the best tools to move forward.
Languages
C# | Javascript | Typescript | HTML/CSS | PHP | Java
Platforms
.NET | Angular | iOS | Android | Ionic | Laravel
Databases
MS SQL | MySQL | PostgreSQL | Oracle | MongoDB | Azure SQL | AWS RDS
Environments
Azure | Amazon AWS | Windows | Linux | Docker
OUR PROVEN PROCESS
Dedicate more time to valuable business opportunities
Spend less time struggling with your software and more time executing your business’s growth initiatives.
Business & Systems Analysis
We work to understand how your systems sustain daily business operations so you can receive assistance specifically tailored to your needs.
Detailed Technical Audit
Our team determines key aspects of your systems, like software components, database entities, and hosting environments, to guide recommendations for functional and technical improvements.
Security Assessment
Identify potential security risks & compliance issues through a preliminary assessment so you can safeguard against threats and protect valuable data.
Review Support Scenarios & Future Needs
Evaluate support history, open issues, and user requirements to ensure proposed support levels align with actual needs.
Review Recommendations & Plan
Gain comprehensive recommendations that reflect your business goals and the role of your software systems.
HELPING PEOPLE ACCOMPLISH MORE
Raving Fans
We are not satisfied if you are just satisfied. We want you to be a
Raving Fan as a result of providing the absolute best service!
Anetra Smith
a month agoZachary Belt was very patient with me. He was very knowledgeable and explained in detail what steps needed to be done to complete the task. I’m always pleased with all of the assistance I receive from the IT reps. Job well done!
Jose Moralejo
4 months agoThe team at Miles IT is genuinely unmatched. From our initial inquires with the sales team, down to the training we’re receiving. The Striven software is fantastic. We’ve personally dealt with Collin, Derrick, and Kelvin – If we could give these individuals ratings it would be in the 10 star category.
Amy Patella
4 months agoI cannot recommend Miles IT highly enough! Every time I have needed help the representatives from Miles have been courteous, friendly and professional. They are patient, no matter your level of technological know-how. I usually hate asking for help but Miles IT makes it a fast & painless process.
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Let’s build something great together.
