Case Study: Backup and Disaster Recovery Implementation

Miles Technologies works with an event services company to implement a secure backup and disaster recovery system.

The Client

An Event Services Company

The client is an award-winning event design and décor company that relies on technology for sales, accounting, and operations. With varying technologies implemented to service the organization’s overall needs, a centralized on-premise file/print server infrastructure is used for end user security through Microsoft’s Active Directory.

The Challenge

Making Backups More Secure

The client’s local backup system, while image based, required a manual process to ensure backup data would be cycled and maintained offsite in the event of a disaster. This resulted in an immense level of responsibility placed on an internal employee to ensure that external hard drives were swapped and taken off site during scheduled intervals.

The Strategy

Simplifying the Backup Process

The main requirement for the client was to remove the burden of creating backups by automating the entire process.

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Analyzing the Current Process

Our goal was to remove the client’s inefficient manual backup process and replace it with an automated and secure system. To do so, the client would need a new system that would automate local and offsite backup replication with end-to-end encryption.

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Recommending MiBuDR

Miles Technologies offers a powerful backup and disaster recovery service called the Miles Backup Disaster Recovery Plan (MiBuDR). Through this plan, we would provide the client with an advanced local backup storage server and 24/7 IT support.

The Solution

Implementing the Miles Backup Disaster Recovery Plan

1.

We preconfigured the MiBuDR Backup Appliance remotely in order to speed up the onsite installation later on.

2.

We physically installed the new backup server at the customer’s location during off hours to avoid any interruption to their primary business processes.

3.

Once the system was in place, we uninstalled any conflicting backup software and installed the MiBuDR backup software on the server.

4.

After completing the implementation, backups were scheduled to run every hour during business hours. We then provided additional backup verification and testing to ensure the system was functioning properly.

The Results

Secure Backup and IT Support

With the implementation of MiBuDR coupled with our experienced IT support team, the client now has best-in-class backup and disaster recovery services.

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Automatic Backups

The client no longer has to dedicate time towards backups. Miles now handles all of the client’s backup and data recovery needs.

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24/7 Support

The Miles responsive IT support team is available at all times to assist the client with issues and emergencies.

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Data Security

The new system provides additional layers of security for data protection such as local and end-to-end encryption.

The client was able to optimize their recovery time objective (RTO) and recovery point objective (RPO) as part of their backup strategy. They also gained back additional productivity from the employee who was previously responsible for the organization’s offsite backups.

Accomplish More by Partnering With an IT Company

IT needs vary day to day, and you may not always require a full team behind you. That’s why Miles provides IT services personalized for your organization’s exact needs. From project management to installations and rollouts, our experts provide the additional manpower you need to get your project across the finish line.

“What you bring to the table is not only your team of experts in marketing, software development, and IT support, but also your ability to provide invaluable consultation. It is so unusual to find that in one company. It’s so rare and we get constant affirmation of this – how rare it is to meet a company like Miles Technologies who literally is one vendor, one solution.”

~Mara Reuben, President
ParkNSave
New York City, NY

Customer Since 2008

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