Case Study: Digital Marketing Increasing User Engagement

Miles Technologies works with a nationwide home healthcare agency to increase engagement to high intent webpages.

The Client

A Nationwide Home Healthcare Company

The client is a nationwide home care franchise that provides medical and non-medical home health services to all ages.

The Challenge

The Client Wanted to Increase User Engagement to a Large Number of Service Pages

The client came to Miles because they expressed their users were having difficulty finding the highest intent pages on their website, including services and franchise location pages.

Increasing User Engagement

The Solution

A Plan to Simplify Navigation with the Goal of Creating a More Intuitive Experience

Miles Technology worked with the client to understand their goals. We created a Digital Marketing strategy to identify where users visiting the client’s website were bouncing or dropping off, and worked with the client to implement changes to the website to improve user engagement. To help facilitate user engagement, we first had to understand how people were using the site to make improvements.

Our Marketing Efforts

Key Digital Marketing Initiatives

Using Click Maps Tracking Tool

To understand where users clicked most, we utilized click maps and discovered where visitors were having difficulty using the navigation of the website.

For example, to increase navigation engagement, we made both the menu and submenu options available when visitors hovered over them, so all options were viewable at once.

Watching Live User Sessions

By seeing how users engaged with the website in real time, we discovered how visitors used the website and where they missed important Calls to Action (CTA).

In fact, users often overlooked the main CTA in the hero section of the client’s website. We decided to change CTA colors and A/B test the change to see if a new color improved engagement.

Monthly Analytics Reporting

To fix location search problems, we let users search by address or zip code. We implemented a script in the client’s search bar that identifies where the user is and suggests their nearest location.

Through monthly tracking of traffic to high intent webpages, we were able to measure the success of these changes and gauge our marketing efforts.

The Results

Small Changes Can Create a Big Difference

Using click-map, movement tracking heat map tools, and monthly reporting through Google Analytics, we were able to analyze user interactions and discovered they were struggling with using the localization bar, the 2-step drop-down menu, and were missing the main call to action button on the client’s website.

ab test

Localization Search Updates

Optimize UX

Tracking page traffic to high intent pages showed that the script updates to the search bar increased engagement by 245.95% in 4 months.

Navigation Improvements

Increase traffic

Improvements to the navigation of the website increased traffic to high intent pages and increased the click-through rate on by 133.33% in 4 months.

A/B Testing for Success

Search Engine Marketing

Changing the main call to action button color from gold to dark teal, increase clicks on the contact form by 1,900% in 4 months.

The Details in Your Digital Marketing Can Make the Biggest Difference

Miles Technologies assists our digital marketing clients by not only understanding their business, goals, and values, but by making data-informed decisions through research. We create long-term relations with our clients to help them achieve their online marketing goals and do more. We propel our clients ahead of the competition.

Increase Your User Engagement Today

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“Miles Technologies is committed to its customers success…pure and simple. I’ve experienced this first-hand in the successful launching of my firm’s website including the planning and execution of a comprehensive, targeted digital marketing strategy. Great folks with a great work ethic…always focused on my success. Highly recommended.”

— Hank O’Donnell, President
Positive Traction LLC
Fort Washington, PA

Customer Since 2014

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