Support & Evolve
Protect your software investments and get peace of mind with the Miles Support & Evolve subscription plan. Whether you just finished the Adoption stage of a solution we’ve built or you need the right team to support your existing software system, Miles Technologies can help you maintain and advance the software you use to run your business.
Get Raving Fan Support
We take full responsibility for supporting your software and the people who rely upon it to ensure your business runs smoothly. From assisting your employees to supporting end users, we’re there for you when you need it most.
Our dedicated in-house software support team is 100% US-based and available 24/7 for rapid response and support. You Request. We Respond. It Gets Done! ®
System Support & Maintenance
Your assigned team of technical experts are poised to resolve issues with your live systems. We’re here to keep your software systems up and running.
Technology Partner Management
We help with all aspects of your business software. That includes working directly with 3rd parties to resolve issues or implement new business solutions.
Unleash Your Peak System Performance
You can stay focused on your business while we make sure your systems thrive in their environment. Through proactive system monitoring, analysis, and maintenance, we identify current issues, anticipate and prevent potential issues from occurring, and help optimize and scale your system so you can keep up with the evolving world of technology.
Our services include:
For All Systems
- Development Environment Hosting
- Business Process & Integration Monitoring
- Database Maintenance & Optimization
- System Availability Monitoring & Alerts
- System Performance Optimization
- Domain Renewal Management
- Email Deliverability Assistance
For Systems Hosted at Miles
- Scalable Application Hosting
- Operating System & Database Platform Licenses
- SSAE16 Type II Audited Data Center Facility
- System Performance Monitoring
- System & Database Backups
- Business Continuity
- Disaster Recovery
Discover Opportunities Through Strategic Consultation
Combine your current business operations and vision for where you want to go with our industry and technical expertise. Our systems analysts will provide the most valuable solutions you need to get your software from version 1.0 to 2.0 (and beyond!).
Our systems analysts focus on your current operations, needs, and opportunities to help create a plan and devise solutions that will drive real value for your business.
Support Analysis & Improvement Reviews
We provide regular reviews with a software support specialist that cover support activity, trends, and recommendations for your business. You can access support activity and resolution notes through our web portal 24/7.
Our proactive scans help identify potential new vulnerabilities in your systems. Our security analysts will provide a full report and list of remediation recommendations to protect your business from security threats.
Consultation on Industry Best Practices
Keep your systems relevant! We will perform forward-compatibility analysis and provide recommendations and solutions for compatibility updates and ways to leverage new technology to improve your systems.
Achieve Your Software Feature Wish List
Every system has a feature wish list, but most never come to fruition. Don’t settle. We’ll team up with you and your staff to build a better wish list, and then we’ll turn your vision into reality by getting it done!
Wish List Management
We’ll help you gather all the ideas, thoughts, and wishes your company has. That includes not only your ideas, but also employees and any other end-users who are involved.
We’ll help you prioritize your list based on what creates the most value — things like helping staff save time to creating a better experience for your customers, to finding new business opportunities. We look at various solutions, potential cost, and impact analysis to help get the most important items to the top of the list.
Wish List Accomplishment
Based on your objectives and priorities, we’ll convert your wish list items into an action plan for new version releases and work with you to set expectations and timelines.
It Gets Done!
From action planning to implementation, our team works with you every step of the way to ensure each new release adds value to your business. With Miles Support and Evolve services, you will soon find yourself going from “I wish it did…” to “Wow! What’s next?”
“I wanted to let you know how much I appreciated working with you. Your team is fabulous and can take what seems to be a difficult problem and make it child’s play. Thanks a bunch and keep up the good work.”
— Pam Kudriaszow, Subrogation Paralegal
Customer Since 2015