Partnership for IT Pros

Our Partnership Assurance plan is meant for the organization looking to supplement their existing in-house team, whether you have a large team or just one IT staff member. We assist with IT support, projects, security, and more, allowing your internal team to stay productive.

Here's what you get when you partner with our IT experts.

As part of your outsourced IT services partnership, we will help vet system solutions, provide recommendations, perform periodic "sanity" checks to ensure current infrastructure setup aligns with industry goals, and stay up to speed in the event that emergency help is needed. We're the support for your support team. They're free to reach out to us whenever they require help desk assistance.

 
 

Unlimited consultations with a dedicated Client CIO

 

Annual IT System Inspection

 

Priority access to project resources

 

After-hours user support

 

Unlimited remote support tickets

 

Reduced rates for half day/full day services

 
 

Unlimited "how to" questions answered

 

Assignment to Miles Advanced Support Team (ASE)

 

One hour response time (usually far less!)

 

Ready to supplement during vacations or unexpected outages

Reduced rates for half day/full day services

Ask us about more ways we can help with supplemental IT services.

Choose from a variety of services to add onto your partnership plan that will enhance the level of IT help you receive. Our project teams can also support yours as you implement new technology initiatives.

24/7 server and network management, monitoring, patching, and support

24/7 assistance with Tier 1, Tier 2, and full user support responsibilities

OS patching for workstations and servers to avoid security breaches

Deployment of anti-virus and anti-malware solutions

Access to Miles support and management tools

Pictured: Brian B., Vice President, IT Services

Our IT services make all things possible.

Companies in a wide range of industries from healthcare to manufacturing have turned to us for supplemental IT services. Here are just a few examples of how our help desk support and project support has made it possible for businesses to take the strain off internal IT and accomplish more.

“The entire scope of this project was a large endeavor for my company but I’m sure routine for yours. Nevertheless, I appreciate the effectiveness and response time routinely demonstrated by Miles Technologies and am always a gratified client”

~Samn Raffaniello, Director of Administration and Project Services
Hibernaid, Inc.
Troy, NY
Customer Since 2008

Do great things.

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