We are Miles Technologies
We are 183+ technology professionals. We are global. We are passionate, dedicated, and nice. We are going to do great things for you.
Our Motto: You Request. We Respond. It Gets Done!®
We can’t take credit for coming up with that motto ourselves. Many years ago, one of our customers used those exact words to describe what it was like working with us. It wasn’t the last time we heard that sentiment from our customers, so naturally, it became the core representation of our company.
We work every day to uphold that value and deliver that experience to our customers.
We passionately believe technology, when used decisively and with care, will turn your ideas and visions into tangible solutions that will help you grow your business and run it more efficiently.
We’re also 100% fiercely dedicated to providing customers with professional, high-level service for a true return on investment.
To provide highly customized, groundbreaking technology solutions that further our customers' business goals and objectives. To be elemental in the "Idea Cycle" – from Vision, to Design, to Development, to Implementation. To be responsive. To "Get It Done." To experience continued growth and profitability while providing rewarding and forward thinking careers.
Hear the surprising story of how Miles Technologies became a technology trailblazer. (Spoiler: It includes a Timex Sinclair 1000 and a construction company)
“I find that it is so difficult to find good customer service and you have all far surpassed my expectations every time! I have never had an unpleasant experience with anyone and once again I appreciate all you do for us.”
“The people at Miles Technologies are all very reliable, very courteous, very dependable, and very customer service driven. They are all team players, too. If there is a problem, Miles will use every resource available and won’t rest until the problem is solved.”
Kramer Beverage Company
“Working with Miles Technologies was a simple decision. Everyone with whom we met was incredibly responsive, attentive, and results-oriented to ensuring that our project was their top priority. We are very pleased with the end result.”
No offshoring: 100% of the Miles Technologies representatives you will speak to are located in the United States.
Vendor neutrality: Our recommendations are made based on customer need alone.
No more vacation problems: Miles Technologies' team approach to providing services allows for uninterrupted support regardless of any specific individual's availability.
Your projects will succeed: Miles Technologies' implementation success rate for projects is = 99.2% (766 Implemented divided by 772 Initiated). *The industry average was 82% (according to the Standish Group’s CHAOS report, that’s 17.2% above average.).
We have your stuff: By design, we maintain a strategic inventory reserve that allows us to fulfill 95% of the emergency equipment needs of our customers directly from on hand inventory.
We practice what we preach: Miles Technologies runs on the same solutions and services it provides to its customers, from Software to IT Infrastructure to Website Design to Online Marketing.
Downtime is almost nil: Our onsite hosting facility has an uptime of 99.99%.
Consistency: Same ownership and management since company was founded in 1997.
Get to the right person fast: Average time for a live person to answer the phone for a support request is 50.15 seconds. You Request. We Respond. It Gets Done!®
We are qualified: Miles Technologies holds more than 100 recognized industry certifications.
The buck stops here: We can help with and be responsible for ALL of your business technology needs, so there's no more reason to juggle multiple vendors.
Seamless global support: Equipped with our worldwide network of partners, we provide services to anyone on the planet. Your international locations are covered. We’ll be by your side as you traverse the world.
There are many charitable initiatives we hold close to our heart.
Our desire to help people accomplish more goes well beyond the world of business. Miles Technologies contributes yearly to more than 20 charities and we invite you to participate in two very special initiatives with us.
Our Certifications and Partnerships