What gets users frustrated and hampers business productivity?
We’re not exactly going out on a limb by saying that working with business technology can be frustrating at times. Everything doesn’t work perfectly 100% of the time, and when certain IT issues arises, they can anger users and slow down businesses instead of helping them run better.
Frustrated employees are not productive ones, so what IT issues get employees the most frustrated? We spoke to our IT experts to get a sense of common issues that incense users the most. Here is what we found:
1. Slow Systems and Networks
Slow performing processes, systems and networks not only put a strain on business productivity but also on users’ patience. There’s nothing worse than being on a tight deadline and getting delayed because it’s taking an eternity to open a file or other shared resource. If your employees are being frustrated by a slow network or system, are they able put their total concentration on the task at hand.
2. Doing Things More Than Once
Raise your hand if you enjoy constantly re-entering login credentials while trying to complete tasks or having to enter the same data twice in two different places. Anyone? Bueller? Didn’t think so. In order for your business to run efficiently, the business technology tools you equip your employees with must also operate efficiently. Look for ways to streamline any repetitive processes in order to restore your employees’ efficiency and sanity.
3. Issues With Remote Connectivity
In today’s business climate, employees expect to be able to work as efficiently on the go and at home as they would from the office. Not being able to be in the office can have its own challenges, and it is frustrating for users when those challenges are exacerbated by issues with remote connectivity. Oftentimes, issues with remote connectivity aren’t noticed until someone tries and is unable to connect, so it is important to make sure you are testing your connections regularly. Make sure you are ready ahead of time to work remotely before the need arises.
4. Involuntary Upgrades
When something updates automatically and changes a functionality component or the location of something else, this can leave employees confused and annoyed. Before performing any updates on any programs, systems, firmware or anything else, be sure to evaluate the impact they will have on the tools your employees are using. If upgrades will cause major changes, make sure users are aware of this ahead of time so they will still be able to work as productively with the changes.
5. Interacting with Third Parties Like ISP’s or Vendors
When IT issues arise, employees want to them to be solved as quickly as possible so they can get back to focusing on their core business tasks. If they have to spend time communicating with third parties to describe or troubleshoot issues, that will take up their time and lead to more frustration. Make sure your internal IT team or IT provider is capable of handling these issues or providing a workaround rather than waiting around for a third party to act.
6. Viruses, Ransomware and Other Vulnerabilities
Getting a virus or being hit with ransomware like Cryptowall 2.0 can be devastating and frustrating for users. Not only is there a risk for loss of business critical data, but an attack can leave employees feeling vulnerable and out of control. IT security should be a chief concern for businesses at all times.
These are just some of many IT issues that can test the patience of users and impact the productivity of businesses. What are the issues that frustrate you the most? Share your thoughts with us in the comments below.