CUSTOM WEB PORTAL DEVELOPMENT
Collaborate more efficiently with your customers
Reduce the amount of work for your teams by creating opportunities for customer self-service and automation.
Custom-built, mobile-friendly web portals—integrated into your current systems—will transform the way your business operates.
Conduct business 24/7 without hiring a 24/7 staff
Access data from anywhere at any time
Simplify processes by providing up-to-date information and integrating with your systems.
Outstanding User Experience
Our expert team can help create a 24/7 on-demand service experience to engage your users and satisfy their diverse needs without straining your staff.
Custom-Built Portals
Our custom, web-based portals are accessible with all browsers, applications, and devices (including mobile), and are built with the most up-to-date technology and security protocols.
Plug Into Today’s Technology
We integrate modern, user-friendly web portals into your existing systems to provide real-time insight, information, and interaction without having to overhaul your current software.
Features & functionality
Make the best initial impression and keep them coming back for more! A custom web portal will significantly improve the performance and productivity of your customers and staff. It’s OK to start small—take that first step and build from there.
Take a look at our Software Service Catalog to see all of the ways we can help your business.
Information Management
Manage customer information including Transaction History, Service History, Account Management, and Contract Management.
Automation Apps
Automate important processes including Electronic Approvals, Quotes & Orders, Payment Processing, and Service Requests.
Unified Communications
Streamline processes with Email Notifications, Real Time Chat, Phone Integration, Text Messaging, and File Sharing.
Reporting & Dashboards
Generate real-time reporting across a variety of formats, including Dashboards & Widgets, Reporting Tools, and Quick Lists.
Products & Services
Meet the needs of your user base through systems including ecommerce, Field Services, Project Management, Training, and eLearning.
Resources
Proactively answer common questions by providing FAQs, How-Tos, Surveys, and Feedback.
“We LOVE the Miles Team”
This client came to us with the goal of reducing the amount of time people spend searching for parking.
Miles IT built a web portal for ParkNSave that allows people to purchase parking online with a guaranteed reservation that is ready as soon as they drive into the lot.
With Miles, the client never experienced bumps in the road during the adoption phase and can make continual improvements to their system:
“We still love our ParkNSave platform and are continually enhancing it. Our support reps work with us closely to learn the ParkNSave system; they understand the customer base and the key objectives of our business every single day. Miles brings three critical components to the table: Collaboration. Cooperation. Critical Thinking.”
Mara Reuben
Park N Save
Modern self-service web portals
Now more than ever, there’s no faster return on business investment (ROI) than a customer service or employee web portal. We’ve been developing and using integrated web portals in our own business for 20+ years.
Along the way, we’ve helped hundreds of our clients integrate their software systems and grow their business through the strategic use of web portals.
Custom web portal development services
With your customers, employees, candidates, and vendors in mind, we create custom web portals that not only satisfy their needs but also add value as part of the user experience.
Stage I – UX-Based Design
Tailored to the user experience, our web portals are built from the ground up using your vision as the basis for design & development.
Stage II – Designing the Portal Integration
Working together with your team, we devise the integration plan between your portal and your existing information systems.
Stage III – Interactive Development
We collaborate with your team to clarify use cases, system requirements, and preferred user experience to develop the absolute best system.
Stage IV – Beta Testing & Release
After internal testing, we utilize feedback to help coordinate improvements to the portal and plan enhancements for your future releases.
Stage V – Ongoing Support & Evolution
Our Support & Evolution plan keeps your portal running smoothly by monitoring performance & usage, resolving issues, and providing ongoing analysis, consultation, & enhancements.
Case Study
This custom web portal helped reduce order fulfillment time
One of our clients needed to expedite their order process and reduce staff wait time. We mapped out what they needed and built software that saves their business time every day.
Kevin McCarthy
9 months agoOutstanding experience! Very professional and thorough and I couldn’t be more impressed with Miles and their recommendations! John Horner is a rockstar. Look forward to continuing to work with miles tech on future projects!
Jillian Hower
7 years agoMiles IT is quite simply outstanding. They have helped Meyer-Chatfield Group strategize and engage unique market arenas and cultivate new business. They manage and maintain two websites for our firm and create written content and design that reflects our values and brand. Their staff of professionals are always courteous and responsive, ensuring projects are successfully fulfilled. They utilize versatile software that facilitates full team communication and control timeframe and costs. Great people; excellent to work with.Jill Carcia, Director of Marketing & Business DevelopmentMeyer-Chatfield Group
L.D. Davis Industries
7 years agoOur company recently implemented a new ERP system and CRM (Salesforce). We knew that we wanted to link both systems together to share information between both pieces of software, but had no idea how to make it happen. We spoke with another large company about our integration requirements and their price tag made our jaws drop. At that point, we realized we needed another solution. That’s when we found Miles Technology. Not only were they local to our office, they were able to integrate our software at a price that was within our desired budget. JP and Cathy, our main points of contact at Miles throughout the integration, have both been extremely thorough, and responsive to all of our technical needs. They have delivered exactly what we wanted and delivered it all within the promised timeline. We really couldn’t be happier with the outcome. Thank you Miles Technology!
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Systems Integration
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Let’s build something great together.
FAQ
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Can you build a web portal that integrates with my existing software?
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Yes – As long as there is a way to get information in and out of that system, we can create a modern web portal that integrates with it. We’ve built web portals that connect to everything from direct database integration to mainframes to cloud-hosted solutions, and everything in between. When people say it can’t be done, we are always up to the challenge.
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What level of security and privacy controls are considered when developing portals?
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We take information security seriously. To prevent unauthorized access, we ensure each portal is architected and developed with the necessary segmentation, encryption, and authentication. Our team of security experts also can provide ongoing vulnerability assessments and remediation work to ensure your portal remains safe as new potential threats emerge.
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Can you design to suit a budget?
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We start with a simple approach to design & build a portal that provides value and can be accomplished for a relatively low initial investment. Our designs are flexible enough to accommodate the architecture of many new features over time as you need them and as your user base evolves.
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How do web portals help me save money?
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Rather than having your staff spend so much time answering questions or processing requests, our web portals interact directly with your users to provide the information and resources they need and expect. Rather than expanding staff as you grow, your web portal software can help your current staff handle the growth while the system performs 24/7 for your users.
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Do you have experience with my particular industry?
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Our industry consulting team consists of experts in numerous respective industries and can assist you by identifying solutions that pair the particular needs of your company with the appropriate mix of technology, functionality, and user experience.
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Can you build Mobile Apps or Progressive Web Apps instead of or in addition to a Web Portal?
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Yes! Check out our Mobile App service offering.